What to Expect
Here’s a brief overview of what you need to know when attending a show at 3TEN ACL Live. If you have questions that aren’t covered here, check out our full FAQ here.
BEFORE YOU ARRIVE
Print-at-home tickets can be scanned from mobile devices for entry to most shows. To avoid a delay at the door, please make sure you’ve already accessed your tickets and your brightness is all the way up. Will call tickets are available for pick up at the venue, and require a photo ID for collection. It’s always a good idea to bring your Ticketmaster confirmation email with you as well.
Some artists have multiple performances, so double check the date and time printed on your ticket to ensure that you are attending the correct event.
COVID safety procedures vary from event to event based on performer preference. All current requirements are listed on each show’s event page on the 3TEN calendar. In the event that additional requirements are implemented after a show is on sale, updates will be emailed directly to ticketholders as soon as they are available.
Set times are posted on 3TEN ACL Live’s Facebook, Twitter, and Instagram channels on the afternoon of each show, as well as in the Facebook event.
If there are any last-minute changes or updates, that information will be available on the event page on the calendar page.
There is no parking garage officially affiliated with the venue, but there are many nearby options. Learn more about them here (link to parking page). Parking downtown can take some time, so we recommend accounting for that when planning your arrival time to the venue.
ENTERING THE VENUE
We take the security of our patrons, staff, and artists very seriously, and recommend allocating at least 3 extra minutes to the time you would normally aim to arrive at the venue to allow for entry procedures. If there is a line, it will progress quickly; we’re moving a large volume of people safely and efficiently through security.
We do not have a clear bag policy, but we do not allow backpacks and large bags (exceeding 11”x17”) into the venue for the safety and comfort of all attendees. Necessary diaper bags and medical bags are permitted. All bags and purses are subject to inspection.
Weapons of any kind are prohibited, along with illegal substances, outside food and drink, and items that would be disruptive to other fans and/or artists. A more complete list of prohibited items can be found here. All patrons are subject to wanding and bag searches upon entry.
Professional photography gear (cameras with detachable lenses and/or are larger than a standard shirt pocket), video, and audio recording devices are not allowed into the venue without a previously approved press credential. To learn more about photo access, please visit our press page.
DURING THE SHOW
If there is an artist request for no mobile phone photography/recording, signs will be clearly posted around the venue, and we ask that all fans respect their wishes.
Please always be mindful of your fellow patrons when using your mobile device during a show. If you do capture a moment that you’d like to share on social media, you can tag us using @3TENaustin, #3TEN, or the 3TEN Austin City Limits Live location.
We are a non-smoking venue. You will need to head to the section of the patio beyond the glass doors to smoke.
On average, our shows end around 11PM. However, they may end earlier or later, depending on the preference of the performer.
THE MORNING AFTER
Frequently Asked Questions
Please visit here for an overview of what to expect when attending a show. If you don’t see an answer to your question below, feel free to contact us.
Q: What are your COVID protocols?
A: COVID safety procedures vary from event to event based on performer preference. All current requirements are listed on each show’s event page on the 3TEN calendar. If no restrictions are listed, none are currently in place for that performance. In the event that additional requirements are implemented after a show is on sale, updates will be emailed directly to ticketholders as soon as they are available.
Q: Can I park at the W Austin for 3TEN shows?
A: Limited valet parking is available at the W Hotel for ACL Live ticketholders on a first-come, first-served basis. For rates and more information about valet parking, please visit here. Additional suggestions for getting to the venue are available on our parking page.
Q: What are the box office hours?
A: Currently, the box office is only open on event days and will open one hour prior to door time. Ticket inquiries can be emailed to info@3TENaustin.com.
Q: Where is the box office located?
A: The box office is the same as for ACL Live, located on 2nd street between Lavaca and Guadalupe.
Q: How do I purchase tickets in advance?
A: You can purchase tickets online at 3TENaustin.com or at our venue box office.
Q: Can I transfer my Will Call tickets to someone else?
A: Yes. Prior to the day of the show you may contact Ticketmaster support to transfer Will Call tickets. However, on the day of a show the original ticket holder must come down to the venue and show driver’s license or photo ID in order to transfer Will Call tickets.
Q: Can I leave the venue and come back?
A: The general policy for the venue allows re-entry; however, you must present your ticket again. Any shows that do not permit re-entry will be clearly indicated at the door.
Q: What type of payment is accepted at the bar?
A: The bar will accept cash as well as Visa, Mastercard, Discover, and American Express credit cards.
Q: Is there an ATM in or near the venue?
A: A United Heritage CU ATM can be found in the alcove near the ticket window. There is an additional United Heritage CU ATM inside the W Austin lobby.
Q: Do I need an ID to enter the venue?
A: Patrons will not need to show an ID to enter the venue, but an ID will be required to pick up Will Call tickets and to purchase alcoholic drinks once inside.
Q: Can I smoke in the venue?
A: Because we are a LEED Certified venue, we are also a non-smoking facility. Smoking is allowed on public sidewalks at least 15 feet away from the 3TEN patio.
Q: What accommodations are made for people with disabilities?
A: The venue is accessible for people with disabilities. Please contact 3TEN at (512) 404-1300 for more information. For individuals who prefer communicating via email, please contact us at info@3TENaustin.com.
Q: What am I not allowed to bring?
A: For the safety concerns of patrons, ACL Live may refuse entry of individuals in possession of prohibited items including, but not limited to: all weapons and firearms, all handguns, pepper sprays, air horns, video recorders, audio recorders, professional camera equipment (larger than a standard shirt pocket), photography lenses over 3” in length, whistles, noisemakers, sealed packages of any kind, bottles, cans, coolers, containers, fireworks, Frisbees, inflatable objects (beach balls, swim equipment, etc.), illegal substances, laser pointers/pens, outside food or beverage (exceptions are made for medical reasons and children), remote controlled cars, Skateboards, Hoverboards, UAVs, Drones, binocular cases and camera cases. This list is in no way exhaustive, and other items may be prohibited at the sole discretion of ACL Live Management. All patrons are subject to wanding and bag searches upon entry.
Q: Where is the lost and found located?
A: If a personal item is lost, please email psl@3TENaustin.com.
Q: Can I bring a camera/audio or video recording equipment?
A: No professional photography equipment or audio/video recording equipment will be allowed into the venue. Only cameras without detachable lenses and that are smaller than a shirt pocket will be allowed into the venue.
Q: What happens if an event is cancelled or postponed?
A: If a show is cancelled, tickets will be refunded at the point of purchase. If a show is postponed, your ticket will remain valid for the newly scheduled performance.
Q: What is the ticket refund policy?
A: There will be no ticket refunds unless the show is cancelled or postponed.
Q: How late do your shows run until?
A: Shows will typically end between 11pm and 1:30am, exact run times will vary per show.
Q: What is the age policy? (Does my child need a ticket?)
A: We are an all ages venue, any child over the age of one will require a ticket to the performance. Any events varying from our all ages policy will be clearly indicated on the web landing and ticketing pages.
Q: Where can I get information on booking private events?
A: You may contact the ACL Live/3TEN Private Events Department at (512) 404-1326 for information.
Q: How can I be notified of upcoming events?
A: For the most up-to-date information on upcoming events at 3TEN, please subscribe to our e-mail list or connect with us on Facebook, Twitter, and Instagram.
Q: How do I request sign interpretation?
A: Please email our Operations Manager at firstname.lastname@example.org no less than three weeks before the event date. Services are not guaranteed for all events, but we will make every effort to accommodate each request.
Q: How do I request press access to an upcoming show?
A: For upcoming shows at ACL Live, please fill out this form. For upcoming shows at 3TEN ACL Live, please fill out this form.