Photograph by Daniel Cavazos
3TEN Austin City Limits Live
Music’s Best Address just got even better. 3TEN ACL Live is the latest venue addition to the venerable Austin City Limits brand and family.
Located next door to the ACL Live box office in downtown Austin, 3TEN is a 350-person capacity state-of-the-art showcase room presenting smaller, more intimate shows of world-renowned, emerging, and local artists, as well as custom private event experiences.
As the newest extension of the Austin City Limits experience, 3TEN is reverently reminiscent of the original ACL Studio 6A at the University of Texas in both size and commitment to musical discovery and excellence. And as with its big sister ACL Live, 3TEN is also the embodiment of style, technological innovation, and exceptional quality. The venue is equipped with the most advanced audio and lighting systems available to deliver a live music experience like no other.
3TEN’s interior is rich with dark hardwoods, lush velvet, and brass trimmings and features stately VIP and Green Rooms. The venue’s large sliding glass front doors open up the breadth of the façade to the 3TEN patio on Willie Nelson Boulevard. Fans can easily see the stage from the patio while enjoying a beverage. The space is wired for livestreaming, recording sound and video, and is customizable. Whether it’s a regular concert, ACL Live after-show, wedding, or corporate affair, the space can be configured in any manner depending on the needs of the event.
To continue ACL Live’s commitment to sustainability, 3TEN was constructed with all LEED certification requirements in place, including an impressive array of digital screen displays—the largest is a 9.8′ x 16.4′ LED video wall positioned behind the stage. LEED is a mark of excellence developed by the U.S. Green Building Council acknowledging measurable performance attributes that benefit human and environmental health.
Photo by Alison Narro
AXS Mobile ID FAQ
GETTING STARTED
WHAT IS AXS MOBILE ID?
AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue.
WHY DOES ACL LIVE USE AXS MOBILE ID?
AXS Mobile ID allows for convenience, flexibility and security. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show.
HOW DO I CREATE AN AXS ACCOUNT?
Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. If you do not currently have an AXS account you will be instructed to create one during your purchase. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. After completing the account information, you may buy, sell or manage any seats in your account.
ENTERING THE VENUE
HOW DO I GET INTO THE VENUE?
AXS Mobile ID via the AXS app is the only form of entry, but if you don’t have access to a smartphone, you may use the credit card you used to purchase the tour tickets.
• Get the AXS app if you haven’t already
• Open the App and sign in to see your tickets.
• Show the ticket in the App at the entrance and get them scanned to enter.
• Enjoy the event!
Bought tour tickets for a group? Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue.
WHAT IF MY GUESTS ARRIVE AT DIFFERENT TIMES?
Many fans find it best to TRANSFER the seats to their guests prior to the event. This way your guests will be able to enter when they arrive using their own AXS Mobile ID.
TRANSFERRING YOUR TICKETS
HOW DO I TRANSFER TICKETS?
A ticket transfer allows you to digitally give each guest in your party their own tour ticket via AXS Mobile ID. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. There is no fee for transferring seats and you are allowed unlimited transfers.
Your guests will need to create an AXS account to receive tour tickets. Guests can transfer the tickets back to you if they can’t attend or you can cancel the transfer if they have yet to set up their AXS account. If they already have an AXS account set up the tickets will go in their account automatically.
Here’s how it works:
• Click the Transfer button next to the event in your AXS account.
• Select the tickets to transfer and enter the recipient’s information.
• On the review page, click the Transfer button to send the tickets.
The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app.
HOW WILL I KNOW IF MY TRANSFER WAS SUCCESSFUL?
Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. You may also review your transfers and purchase history at AXS.com.
HOW DO I ACCEPT TRANSFERRED TICKETS?
If you already have an AXS account, the tour tickets will be transferred to your account automatically. Otherwise, you’ll get an email letting you know you need to create an AXS account to claim the tickets. Just follow the simple steps to make the tickets officially yours.
ONCE I HAVE DOWNLOADED THE AXS APP AND AXS ACCOUNT, DO I HAVE TO ACCEPT THE TRANSFER EVERY TIME?
Nope. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually).
CAN I CANCEL A TRANSFER?
It depends. If your friend already has an AXS account, the tour tickets will be transferred instantaneously. Otherwise you have until your friend creates an account to cancel the transfer. Remember, your friends can always transfer tickets back to you.
SELLING YOUR TICKETS
HOW DO I SELL MY TICKETS?
AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) may not be valid.
Here’s how it works:
• Click the Sell button next to the event in your AXS Account.
• Select the tickets to sell, and then set your price and selling options.
• On the Review page, click the List Tickets button to finish.
When your tickets sell, you’ll receive an email informing you of the sale. The tickets will be delivered to the buyer automatically. You’ll be able to transfer money to your bank from your account on AXS.com.
HOW DO I KNOW IF I CAN SELL MY TICKETS?
If you see a Sell button next to your tickets in your account, you can sell them! It’s up to the promoter, artist, or team if you can sell tickets or not.
WHEN I SELL TICKETS, DO I HAVE TO DEAL WITH THE BUYER?
Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.
WHEN DOES A TICKET LISTING EXPIRE?
It’s up to you! When listing tickets, you decide how long your listing will be available for others to buy. Generally, these are your options:
• One Day from Now
• One Week from Now
• One Day Before Event
• One Hour Before Start Time
• One Hour After Event Start Time
Remember, you can remove your listing at any time (as long as tickets haven’t sold).
HOW DO I REMOVE A LISTING?
Just follow these steps:
• Sign into your AXS Account and click Listings
• Choose a listing and click Retract
• Click yes, retract now.
And you’re done! Your tickets will no longer be listed for others to buy.
AXS OFFICIAL RESALE
WHAT IS AXS OFFICIAL RESALE AND WHERE DO THE TICKETS COME FROM?
AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. When fans have tickets they can’t use, they list them for other fans to buy. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. If available, you’ll see the option to get tickets with AXS Official Resale on the event page.
WHEN I BUY TICKETS, DO I HAVE TO DEAL WITH THE SELLER?
Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.
WHAT IF A SHOW IS SOLD OUT?
As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets.
Frequently Asked Questions
Please visit here for an overview of what to expect when attending a show. If you don’t see an answer to your question below, please visit the FAQ page or feel free to contact us.
Q: What's the difference between an ACL Live show and 3TEN show?
A: ACL Live shows take place upstairs in the larger, 2,700-capacity room. 3TEN ACL Live shows take place in a smaller, more intimate 350-person room downstairs on the street level.
Q: What are your COVID protocols?
A: COVID safety procedures vary from event to event based on performer preference. All current requirements are listed on each show’s event page on the 3TEN calendar. If no restrictions are listed, none are currently in place for that performance. In the event that additional requirements are implemented after a show is on sale, updates will be emailed directly to ticketholders as soon as they are available.
Q: Can I park at the W Hotel for 3TEN ACL Live shows?
A: Limited valet parking is available at the W Hotel for 3TEN ACL Live ticketholders on a first-come, first-served basis. For rates and more information about valet parking, please visit here. Additional suggestions for getting to the venue are available on our parking page.
Q: What are the box office hours?
A: Currently, the box office is only open on a per-event basis. If an event is scheduled on for that evening, the box office will reopen one hour prior to door time for that show.
Q: Where is the box office located?
A: The box office is located on 2nd street between Lavaca and Guadalupe.
Q: How do I purchase tickets in advance?
A: You can purchase tickets online at 3TENaustin.com or at our venue box office. For problems purchasing online, please contact Ticketmaster support.
Q: Can I transfer my Will Call tickets to someone else?
A: Yes. Prior to the day of the show you may contact Ticketmaster support to Transfer Will Call tickets. However, on the day of a show the original ticket holder must come down to the venue and show driver’s license or photo ID in order to transfer Will Call tickets.
Q: Do I need an ID to enter the venue?
A: Patrons will not need to show an ID to enter the venue, but an ID will be required to pick up Will Call tickets and to purchase alcoholic drinks once inside.
Q: Can I leave the venue and come back?
A: The general policy for the venue allows re-entry; however, you must present your ticket again. Any shows that do not permit re-entry will be clearly indicated at the door. All patrons are subject to wanding and bag searches upon each entry.
Q: What accommodations are made for people with disabilities?
A: The venue is accessible for people with disabilities. Please contact 3TEN at (512) 225-7999 for more information. For individuals who prefer communicating via email, please contact us at info@3TENaustin.com.
Getting Here & Parking
Metered parking costs $2 per hour and is limited to 3 hours. Parking meters hours are:
- Monday – Wednesday: 8am – 6pm
- Thursday & Friday: 8am – Midnight
- Saturdays: 11am – Midnight
3TEN Parking
Limited valet parking for ACL Live ticketholders is available at the W Hotel on a first-come, first-served basis. For rates and more information about valet parking, please visit here. There is plenty of additional parking in the area, with some alternative options listed below.
City Hall
Entrance on the east side of Guadalupe, between 2nd Street and Cesar Chavez.
AMLI East
Entrance on the east side of Lavaca, between 2nd and 3rd streets
AMLI West
Entrance on east side of San Antonio, between 2nd and 3rd streets
State Parking: Hobby Building
Entrance on east side of Guadalupe, between 3rd and 4th streets
LAZ Parking
Between 3rd and 4th streets and between Guadalupe and San Antonio, entrances on all sides
State Parking
Between 3rd and 4th streets and between San Antonio and Nueces, entrances on west side of San Antonio and east side of Nueces
101 Colorado
Entrance on West side of block
Photo by Alison Narro
Venue Tours
Venue tours will resume on a limited capacity basis. To ensure that you are able to take the tour, please purchase advance tickets for your desired tour date here. Limited tickets may be available for walk-ups, but are not guaranteed. Please carefully review the safety requirements below before booking.
Tour the home of the Austin City Limits Television show. See the legendary music photography of Scott Newton. Experience Music’s Best Address.
- The venue tour starts at 11am, Monday-Saturday, and lasts about 90 minutes.
- Tours will begin from the ACL Live venue box office located on Willie Nelson Blvd (W. 2nd Street).
- Exclusive access to the ACL Live merch store at the conclusion of the tour.
- Please arrive fifteen minutes early to ensure that the tour begins on time.
- For your health and safety, masks will be required for tour entry and social distancing will be enforced.
- Guests must complete a wellness check prior to tour start (laser temperature check, health questionnaire).
- 5 years old and younger are admitted free with a paying adult.
- Tours are limited to 10 people.
Your health and safety are our top priority, and we are doing everything we can to keep you safe during your time with us. By visiting ACL Live and 3TEN, you voluntarily assume all risks related to exposure to COVID-19.
Ticket Information
- Tickets can be purchased online at acl-live.com.
- Tickets are $12 per person; $10 per person for groups of 10 or more.
- Capacity is limited for each tour, so tickets must be purchased online in advance. Limited walk-up availability may be possible, but is not guaranteed.
- Please review the safety information above before booking your tickets.
More than Just a Music Venue
- Home of the KLRU-TV produced PBS program, Austin City Limits, the longest running music series in American television history.
- On the Mezzanine level you will find the Keller Pfluger Gallery, featuring the photography of longtime Austin City Limits’ staff photographer, Scott Newton. All of the featured photography is the work of Scott Newton and has helped contribute to the iconic style of Austin City Limits for almost 40 years.
- The Rock and Roll Hall of Fame and Museum designated the television show, Austin City Limits an official rock and roll landmark. The official plaque is on display backstage and out in front of the venue on Lavaca Street.
Facts about ACL Live
- Austin City Limits Live at The Moody Theater is a state-of-the-art, 2,700+ person capacity live music venue.
- No seat in the theater is more than 75 feet from the stage.
- ACL Live is nestled next to the W Austin Hotel & Residences, which are both located within Block 21, the first mixed-occupancy building of its type in the world to be LEED certified. LEED is a mark of excellence developed by the U.S. Green Building Council acknowledging measurable performance attributes that benefit human and environmental health.
- 2nd Street has been renamed in honor of Willie Nelson. A statue was erected on April 20th, 2011 and now stands out in front of the venue at Willie Nelson Blvd (2nd St) & Lavaca St.
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